The hand-me-down laptop from my son is randomly freezing for several seconds. The Dell community recons that the culprit is the Dell Support Assist. So to solve this problem: stop the SupportAssistAgent service in Task Manager, or better still, remove the SupportAssist altogether. However, after doing the above I found that the problem still persists. So I stopped a few more services:
- DDVDataCollector - Dell Data Vault Collector
- DDVRulesProcessor - Dell Data Vault Processor
- DDVCollectorSvcApi - Dell Data Vault Service API
That seems to have solved my problem. Basically stop everything from Dell!
This problem really reflects badly on Dell - such basic problem yet happens on so many machines. Also, the Alienware laptop has very flimsy keys and buttons on its keyboard and touchpad. Five of the keys are broken for far. Such disappointment.
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